GENERAL TERMS AND CONDITIONS FOR OTAYO KIAKIA ERRAND AND LOGISTICS SERVICE
GENERAL TERMS
- Client must provide both the pickup and recipient contact details. We don’t pickup or deliver packages without a contact information of the 2 party (Pickup and delivery point).
- Client should always deals directly with the company through our company line 09131175899 or verified social media platforms, and not through our agent or any other 3rd party.
(All orders, dealings, instructions, and transactions should be conducted through our central line via WhatsApp or phone call at [09131175899].
We are not responsible for any dealings or transactions with our agents that are not directly authorized or facilitated through our central line.
Our agents are only authorized to represent our company based on the specific instructions given to them by our office. Any additional instructions or dealings with our agents that are not authorized through our central line are not recognized or accepted by our company.) and a agent caught will be severally punished. - We do not accept or deliver any illegal or prohibited items as defined by Nigerian law or regulations, including the National Drug Law Enforcement Agency (NDLEA) or any other relevant agencies or organizations.
We reserve the right to inspect any package without notice at any time, and if illegal or prohibited items are found, we will report the sender and receiver to the relevant law enforcement agencies.
In such cases, the company will not incur any loss or liability. This policy includes, but is not limited to, items such as narcotics, flammable or explosive materials, hazardous waste, obscene articles, poisonous or harmful materials, sharp objects without effective packaging, human remains, and any other items prohibited by law.
Clients are responsible for ensuring that their packages do not contain any illegal or prohibited items, and we reserve the right to refuse pickup or delivery of any package that we suspect may contain such items.” - Clients are required to provide an accurate and complete description of the package, including its value, weight, and dimensions, prior to scheduling a pickup. We reserve the right to refuse pickup of any package whose value exceeds our maximum coverage or for which we do not have the appropriate resources to handle safely.
- Any disputes or disagreements between the company and its clients will be resolved through a dispute resolution process outlined in the terms and conditions.
- We value and respect all of our clients and expect the same in return. Insulting or disrespectful behavior towards our riders will not be tolerated. We ask that all clients treat our riders with the same respect and courtesy that they would expect in return.
If a client is found to have engaged in insulting or disrespectful behavior towards a rider, we reserve the right to refuse service and to take appropriate action, including reporting the incident to the appropriate authorities. - “Delivery times may vary depending on factors such as availability of rider, number of packages being handled, traffic, weather, and other external circumstances.
We do not guarantee a specific delivery time and cannot be held liable for any delays or schedule disruptions.
We will make every effort to deliver packages as efficiently as possible, but we cannot guarantee a specific delivery time frame. Clients are advised to allow ample time for delivery. - Clients should inform us of any fragile or perishable items in advance so that we can determine whether we can safely handle the package during transit.
In some cases, we may not be able to accept certain types of fragile or perishable items due to safety or logistics considerations.
By informing us in advance, clients help us to avoid any issues during transit and ensure that their package is handled appropriately.”
We will make every effort to handle packages with care, but we cannot guarantee that fragile or perishable items will not be damaged during transit.
Pickup and delivery
1. Clients must ensure that all pickup and delivery details are accurate and complete to avoid any mistakes or incorrect deliveries.
2. Clients must confirm the availability of the package or recipient before scheduling a pickup or delivery, as additional fees may apply for warehousing and rẹ-delivery.
3. Payment must be made before the package is released to the recipient, unless it’s a Pay on Delivery service.
4. All pickups and deliveries will be conducted at the doorstep, on the ground level, and in close proximity to the dispatch bike. Additional fees and conditions may apply for indoor pickups, stair climbing, or entering offices, shops, or buildings.
5. We are not responsible for any losses, damages, or injuries that may occur during the pickup or delivery process.
6. Clients will be charged a weekly storage fee for packages held in our warehouse. The terms of this fee will be discussed and agreed upon prior to storage. Any packages held for longer than 7 days without delivery due to the recipient being unavailable will be returned to the sender at the client’s expense. If we are unable to reach the client or the recipient for more than 7 days, the package will continue to be stored, accruing the weekly storage fee. We will not be liable for any spoilt or damages to the perishable or temperature sensitive items that occur during storage.
7. We do not accept packages for delivery if the recipient is unavailable for immediate delivery, as this will incur additional charges for storage.
8. Clients must ensure that their packages will fit into our dispatch box, and we are not responsible for any damages, losses, or spoilage that may occur during transit and also due to their undisclosed package content.
9. We will make every effort to secure packages during transit, but we are not liable for any refunds, replacements, or compensation for lost or damaged items.”
10. Clients are required to provide an accurate and complete description of the package, including its value, weight, and dimensions, prior to scheduling a pickup. We reserve the right to refuse pickup of any package whose value exceeds our maximum coverage or for which we do not have the appropriate resources to handle safely.
Payment
1. For pickup or delivery services, clients can choose between cash or bank transfer payment options. In the case of bank transfer, clients should request the company’s account number in advance and make the payment prior to the pickup or delivery. Our riders will not release the package until the payment has been confirmed.
2. Clients should inform the pickup point or recipient of our charges in advance to avoid any delays or misunderstanding between the recipient and the rider. If the recipient refuses to receive the package due to non-payment of our agreed charges, the packge will be returned to the sender/vendor at our standard fee. Additional charges may apply for re-delivery to the recipient in this situation.
3. If payment is required to be made for the driver or vendor, clients must provide full details of the order, including the amount to be paid, prior to the pickup or delivery. The Payment must be made into our company account via bank transfer and confirmed before the order is validated and the rider is dispatched for pickup or delivery.
This policy is in place to ensure transparency and accountability for all payment transactions between the client and our company.
Motorpark Dropoff/Nationwide/International delivery
“By using our service for nationwide or international delivery, you acknowledge that we are not directly responsible for the delivery of your package and that we will be passing it on to a third-party logistics service provider or transportation hub.
1. We cannot guarantee delivery time or be held liable for any issues that may arise during transit. However, we will do our best to choose a reliable and traceable service provider and will provide you with their contact information.
2. Once the package is passed on to the third-party logistics company or driver, we cannot guarantee the same level of control and responsibility for the package as we would for a local delivery.
You agree to release us from any liability for any loss, damage, or delay to your package that may occur during transit.
3. We reserve the right to refuse any package that we deem inappropriate or unsuitable for nationwide or international delivery.
4. We will not be responsible for any customs or import fees that may be incurred for international deliveries.
5. You agree to indemnify us for any losses or damages that may arise from your use of our service.”
6. Clients are responsible for ensuring that their packages are securely sealed and packed to prevent tampering or theft during transit. We are not liable for any loss, damage, or theft that may occur to packages that are not properly sealed or packed.
7. Clients are required to provide an accurate and complete description of the package, including its value, weight, and dimensions, prior to scheduling a pickup. We reserve the right to refuse pickup of any package whose value exceeds our maximum coverage or for which we do not have the appropriate resources to handle safely.
Using our contact information for motorpark Pickup
1. We reserve the right to refuse service to any client who uses our contact information or address without our explicit consent for the purpose of accepting deliveries. Before sending a package in our phone number, you have to request for our consent and a appropriate number to give to a driver.
We don’t pickup motorpark packages that comes in after our working hours ( 6pm), unless we have a prior agreement.
2. We don’t accept putting our number in any package coming from outside the town from 4pm, (for packages from osogbo, and Ilorin,) and from 12pm (for packages from ibadan, Lagos or any faraway distant) unless the driver will be sleeping over, so as to pickup the next day.
3. Clients are responsible for ensuring that their packages are securely sealed and packed to prevent tampering or theft during transit. We are not liable for any loss, damage, or theft that may occur to packages that are not properly sealed or packed.zee
4. Clients are required to provide an accurate and complete description of the package, including its value, weight, and dimensions, prior to scheduling a pickup. We reserve the right to refuse pickup of any package whose value exceeds our maximum coverage or for which we do not have the appropriate resources to handle safely.
Errand Service
1. Payment is required to validate errand service orders.
2. The company is not liable for any reactions or issues that may arise as a result of the use of any items purchased on behalf of clients.This includes, but is not limited to, any reactions that may occur in individuals, animals, or non-living things. Clients are solely responsible for any issues that may arise from the use of any items purchased on their behalf through our errand service.”
3. All errand services delivery are conducted at the doorstep and on the ground level, In a close proximity to the rider dispatch bike, unless otherwise stated in the order details. Additional fees may apply for indoor services or for stairs.
4. We will make every effort to secure your order item such as but not limited to food during transit, but we are not liable for any spills or damages during transportation.
Clients are also responsible for any cancellations or rescheduling of errand services, and should provide adequate notice before order is being processed to avoid incurring any fees.
We charge a fee of [#300] for failed errand services, cancelation, late rescheduling, or changing of vendor location.
5. The delivery time for errand services may vary, depending on the specific request and the availability of our riders. On average, delivery times range from 30 minutes to 2 hours, but this may vary based on traffic, weather, and other factors. Clients should allow ample time for delivery and should contact the company if they have any questions or concerns about the delivery time line.
DISCLAIMER
“These terms and conditions are subject to change at any time, without prior notice.
The company reserves the right to revise or update these terms as needed to reflect changes in our policies, services, or industry regulations.
Clients are responsible for reviewing the most current version of these terms and conditions and for complying with any changes or updates.”